Terms of use

Chlann is operated by Solaisoft, a registered business name of Macdara Ó Murchú, ABN 24 379 197 237. Using Chlann means you accept what is on this page. If you do not, do not use the service. Questions go to hi@chlann.com.

Accounts are created by invitation. The service is being built while people use it: features can change or be withdrawn, there is no uptime commitment, and something can break on a given day. Do not use Chlann as the only copy of anything you cannot lose.

Keep your password to yourself, and take reasonable care about who you invite into your family space, because they will see what is posted there. Tell us at hi@chlann.com if you think someone else has got into your account. Accounts are for adults: if a child takes part, it is through your account and you are responsible for what is posted from it. One plan covers a family, with no limit on how many people are in it.

Do not use Chlann to break the law, to harass or abuse anyone, or to store or share material that sexually exploits a child. Do not try to break into the service, other people's accounts, or the infrastructure it runs on. We can suspend or close an account that does any of these.

Chlann is not end-to-end encrypted. Content is encrypted in transit and where it is stored, but we hold the keys, so we are able to read message content.

We do that in two situations and no others:

• Where a valid legal order compels us.
• Where we need to act on a credible child-safety or abuse report.

Only the operator can do this. It requires a specific manual step rather than any part of the ordinary app, and every instance is written down before it happens, following a process published as a runbook in our code repository. An automatic, tamper-evident record of such access is not built yet, and we would rather say so than imply a safeguard we do not have. Where the law requires it, or where a child is at risk, we may pass information to the authorities. This is a deliberate design decision for a product with children on it, not an accident: it is recorded in our architecture decision record ADR-012, and the privacy page describes the same limits in more detail.

You keep ownership of everything you post. You give us only the permission needed to run the service: to store your content, process it so features such as search work, and show it to the people you shared it with. We do not use your content to advertise, and we do not sell it.

There is a free tier. Paid plans are not open yet: nobody can be charged today, we do not collect a payment method, and testers in the closed-testing phase are not charged. When paid plans open they will start from EUR 4 a month for a whole family, payment will be handled by Stripe, card details will go to Stripe rather than to us, and you will be able to cancel at any time. Nothing on this page removes rights you have under Irish, EU, UK or Australian consumer law, including any right to cancel a distance contract or to a refund where the law gives you one.

You can stop using Chlann and close your account whenever you like. We can close an account that breaks the rules above. If we ever shut the service down, you would get notice in advance and a way to export your photos, videos and messages first.

During closed testing Chlann is provided as it stands. To the extent the law allows, we are not liable for loss of data or for indirect losses that follow from using it. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded, and your statutory rights as a consumer are not affected.

These terms are governed by the law of Western Australia, where the operator is based. If you are a consumer in the EU or the UK, you keep the protection of the mandatory consumer law of the country you live in, and you can bring proceedings there.

If these terms change we update the date at the top, and we tell account holders directly when the change is material.

This page is published in English. An Irish version will follow once a native speaker has reviewed it.